An audit
- Identifies problems
- Produces recommendations
- Leaves execution with the practice
The backlog gets described. Working it is still on the team's list.
Kline Insurance A/R Rescue
Turn aged insurance claims into resolved claims.
Kline investigates unpaid dental insurance claims, identifies why they are stuck, takes the appropriate recovery action, and follows up with the payer — without replacing your existing billing team.
- One defined project
- No ongoing billing contract
- Your current billing process stays in place
- Claim-by-claim visibility
- Backed by our 30-Day Value Guarantee
30-Day Insurance A/R RescueCurrent offer
$1,500
One defined project. Fixed fee.
- Up to 30 prioritized aged claims
- 30 days of active recovery work
- Up to 60 additional days of follow-up
- Documented outcome on every claim
For a limited time, the next three qualifying practices receive our complete 30-Day Value Guarantee.
Why claims age
Today's claims get attention. Older claims keep aging.
Dental teams are managing patients, phones, scheduling, eligibility, current claims, denials, payment posting, and front-office work. Older insurance claims can remain unresolved — not because the team is incapable, but because today's work always comes first.
Today's patients and current claims naturally take priority. Older claims can keep aging simply because consistent payer follow-up takes time. Kline gives the existing team focused support for one defined group of aged insurance claims.
What tends to be sitting there
Claims sitting over 60 or 90 days
Payer follow-up that was never completed
Missing attachments
Rejected claims
Denials that need reconsideration
Coordination-of-benefits issues
Secondary claims never submitted
Payments issued but not posted
Claims repeatedly left for “later”
What you are buying
We do not simply diagnose the backlog. We work the claim.
A report is the record of the work, not the work itself. Kline's deliverable is a claim that has been investigated, acted on, followed up with the payer, and carried to payment or to a documented final disposition.
Kline Insurance A/R Rescue
- Investigates each selected claim
- Determines why it remains unpaid
- Takes the appropriate administrative action
- Resubmits or appeals when appropriate
- Follows up with the payer
- Tracks the financial outcome
- Documents final disposition
Every claim in the cohort ends the project with a documented disposition, paid or not.
Payments recovered
Money the practice has already earned, moved from an aging report into the ledger.
Claims moved toward payment
Corrected, resubmitted, or appealed claims with a payer response in motion and a next follow-up date on record.
Dead ends named
Claims that are genuinely nonrecoverable are documented as such, with the reason, so they stop consuming attention.
How it works
Four steps, run on a defined group of claims.
The scope is agreed before work starts, and every claim in it ends the project with a status, an action history, and a next step.
01Define
Define the claim cohort
Kline and the practice agree on up to 30 aged claims to prioritize — weighing claim value, age, deadline risk, apparent recoverability, documentation availability, and prior follow-up history. Not simply the oldest or the largest; some of those are the least recoverable.
02Investigate
Investigate every selected claim
Submission history, clearinghouse status, payer status, claim-control numbers, existing documentation, EOB or denial information, prior notes, and previous follow-up activity — reviewed claim by claim before any action is taken.
03Act
Take the appropriate recovery action
Confirm payer receipt, correct administrative information, resubmit unreceived or rejected claims, submit available missing attachments, resolve coordination-of-benefits issues, file eligible secondary claims, request reprocessing, prepare reconsiderations or appeals, investigate underpayments, and locate payments that may not have been posted.
04Follow through
Follow through to a disposition
Each claim is followed through payer processing and documented as recovered and posted, approved and awaiting payment, corrected and resubmitted, under reconsideration or appeal, awaiting practice documentation or approval, moved to the appropriate patient-balance or adjustment workflow, nonrecoverable, or still pending payer action.
Where the work stops and the practice decides
Kline handles administrative claim follow-up. Any change requiring clinical judgment or correction of the dental record remains under the practice's review and approval. Kline does not independently change or invent clinical facts, treatment records, diagnosis information, procedure codes, tooth numbers, surfaces, dates of service, clinical narratives, or provider documentation — anything of that kind is returned to the practice.
What we find
Most aged claims are stuck for a nameable reason.
Part of the work is simply establishing which of these is true for each claim. Naming the reason is what makes the next action obvious.
Payer did not receive the claim
Clearinghouse rejection
Missing attachment
Incorrect member or group information
Coordination-of-benefits issue
Secondary claim not submitted
Additional information requested
Denial requiring reconsideration or appeal
Underpayment
Payment issued but not posted
Timely-filing evidence review
Claim requiring practice documentation
Claim determined to be nonrecoverable
Identifying the reason does not mean the claim will be paid. Some claims are noncovered, past a filing or appeal deadline, or unsupported by the available documentation. Those are documented as nonrecoverable, with the reason, so the balance can be resolved rather than carried forward.
What the practice receives
Every claim accounted for, in writing.
Nothing in the cohort ends the project as an open question. Each claim carries its own record, and the project closes with a summary that adds up.
For every selected claim
- Patient or claim identifier in the secure project environment
- Original insurance balance
- Current payer status
- Reason the claim is stuck
- Action taken and date of action
- Information needed from the practice
- Next follow-up date
- Filing, correction, or appeal deadline when known
- Payment recovered
- Payment approved but pending
- Remaining balance
- Final disposition
Project summary
- Number of claims worked
- Starting insurance balance
- Amount recovered and posted
- Amount approved and awaiting payment
- Amount corrected, resubmitted, or appealed
- Amount awaiting practice information
- Amount transferred to another appropriate workflow
- Amount determined to be nonrecoverable
- Common root causes behind the backlog
Example of how project results are reported
- Claims worked
- 30
- Starting insurance balance
- $18,400
- Recovered and posted
- $7,600
- Approved and awaiting payment
- $2,300
- Corrected, resubmitted, or appealed
- $4,500
- Moved to patient or adjustment workflow
- $2,100
- Determined to be nonrecoverable
- $1,900
Illustrative example only. This is not a customer result, typical outcome, or guarantee of recovery.
Pricing
One project. One fee. A defined end.
The first step is a short A/R review, not a payment. We look at what is sitting over 60 and 90 days, agree on whether a cohort is worth working, and confirm what access the project would need.
Ongoing services can be discussed separately. Nothing about this project requires them, and your current billing team stays exactly where it is.
30-Day Insurance A/R Rescue
Current offer$1,500
- Up to 30 prioritized aged insurance claims
- 30 days of active recovery work
- Up to 60 additional days of follow-up on the same claims
- Administrative corrections and resubmissions when appropriate
- Payer follow-up
- Reconsiderations and appeals when appropriate
- Claim-by-claim tracking
- Project summary and root-cause analysis
- No ongoing contract
- Existing billing team remains in place
- 30-Day Value Guarantee for qualifying practices during the current offer
The first step is a qualification conversation, not a payment.
30-Day Value Guarantee
If the work does not earn its keep, you do not pay for it.
We will actively work the agreed-upon claim cohort for the full 30-day project. You will receive clear documentation of each claim's status, the actions taken, the next steps, and the financial outcome. If, after the final project review, you do not believe our work delivered meaningful value to your practice, notify us within three business days and we will refund the full $1,500 project fee.
Insurance payment decisions remain with the payer. Kline cannot guarantee that every claim will be paid. The guarantee applies to the quality, thoroughness, execution, and usefulness of Kline's work.
We may ask for feedback so the work gets better. The refund does not depend on your answer.
Availability
For a limited time, the next three qualifying practices receive our complete 30-Day Value Guarantee.
What we need from you
The guarantee assumes we can actually do the work. That means:
- Timely access to the systems and records covering the selected claims
- Requested documentation provided when we ask for it
- Responses to questions and approval requests during the project
- Required clinical review or authorization where a claim needs it
- No material information about the selected claims withheld
Schedule an A/R review
See if your A/R qualifies.
A short call. We look at the shape of your aged insurance A/R, talk through what a first cohort of 30 claims would likely include, and tell you plainly whether the project is worth doing.
This tends to be a fit when you have
- A meaningful amount of insurance A/R over 60 days
- Ability to provide secure access and documentation
- A one-time cleanup project, not a billing takeover
- An existing team handling current billing
- Willingness to respond to documentation and approval requests
- Understanding that payer payment itself cannot be guaranteed
Not sure where your practice stands? The revenue recovery calculator covers the schedule side of the practice, and the review call covers the claims side.
FAQ
Straight answers about scope, access, and outcomes.
Are you replacing our current biller?
No. Kline works only the agreed-upon aged claim cohort. Your existing team continues managing current billing exactly as it does today, and we do not take over ongoing claim submission unless that is separately agreed.
Do you guarantee that every claim will be paid?
No. Payers make payment decisions. Some claims may be noncovered, lack documentation, exceed filing or appeal deadlines, or otherwise be nonrecoverable. Kline guarantees the quality and thoroughness of its work, not a specific payer outcome.
What does the 30-Day Value Guarantee cover?
It covers the quality, thoroughness, execution, and usefulness of Kline's work during the 30-day active project. If the practice does not believe the work delivered meaningful value, it may request a full refund of the $1,500 project fee within three business days of the final project review.
What happens when a claim needs to be resubmitted?
Kline corrects the appropriate administrative information, gathers available supporting documentation, and resubmits the claim when authorized and appropriate. Anything that would change the clinical record goes back to the practice first.
Can you appeal denied claims?
Yes. Kline can prepare and submit appropriate reconsiderations or appeals based on available records, payer requirements, and practice approval.
What if clinical documentation or coding needs to change?
Kline does not independently alter clinical records, procedure codes, tooth numbers, surfaces, dates of service, or clinical narratives. Any such change is returned to the dental practice for review and approval.
What system access will you need?
Kline may need limited, role-based access to the practice-management system, clearinghouse, payer portals, claim records, EOBs, and supporting documentation relevant to the agreed-upon claims. Because the work includes correcting and resubmitting claims, that access is not read-only.
How do you protect patient information?
Kline operates on HIPAA-compliant architecture and includes a Business Associate Agreement. The appropriate agreements and secure, role-based access procedures are completed before any patient-level information is shared, and project work is logged and reviewable.
What happens after the first 30 days?
Kline continues following the claims already worked for up to 60 additional days while payer processing remains pending. No new claims are added during that follow-up period unless separately agreed.
How do you decide which claims to work?
Claims are prioritized on value, age, deadline risk, apparent recoverability, documentation availability, and prior follow-up activity. The practice sees and agrees to the cohort before work begins.
What if a claim is no longer collectible?
Kline documents why it is nonrecoverable and identifies the appropriate next disposition, rather than leaving it to sit on the aging report indefinitely.
Is this an ongoing contract?
No. This is a defined project with a defined scope and a fixed fee. Ongoing services can be discussed separately, but nothing about this project requires it.
How quickly will money be recovered?
It varies by claim. Some resolve quickly once the payer confirms receipt or reprocesses. Corrected claims, secondary submissions, and appeals move on the payer's processing timelines, which is why follow-up continues for up to 60 days beyond the active project.
Next step
Put a defined end on the aged claims list.
Thirty claims, thirty days of active recovery work, and a documented outcome on every one of them — without changing how your billing runs today.