Automate the work that keeps your schedule full
Fill the gap before the chair sits empty.
When someone cancels or no-shows, Kline reaches out to patients who can come in, handles the back-and-forth, and books the replacement visit — before your team has to pick up the phone.
Your team only handles the exceptions.
What this workflow handles
Same-day cancellations
No-show gaps
Last-minute schedule changes
Short-notice backfill outreach
Waitlist and preferred-patient outreach
What triggers this workflow
A gap in the schedule that should not stay empty.
A cancellation or no-show
When a slot opens up, Kline starts working it immediately.
A confirmation-stage cancellation
When the Confirmations workflow catches a cancellation, it feeds directly into Openings.
A schedule gap flagged by staff
If your team spots an opening, they can trigger outreach manually.
What Kline does automatically
Work the gap until it is filled or clearly escalated.
Spots the gap as soon as it opens
Kline monitors the schedule for cancellations, no-shows, and last-minute changes. No delay, no manual flagging.
Contacts patients who can come in
Kline reaches out to patients on the waitlist, patients who need appointments, or patients who can move their visit up.
Handles the back-and-forth
If a patient responds with questions or needs to adjust the time, Kline works it through until there is a clear yes or no.
Fills the slot and updates the schedule
When a patient confirms, the appointment goes directly into your practice management system.
What the practice controls
You decide who gets called and when.
Set which patients to contact first
Define how far in advance to start outreach
Choose text, call, or both for backfill
Set limits on contact frequency
When staff gets involved
Only when the situation calls for it.
Complex rescheduling
Multi-visit treatment plans or provider-specific slots that need clinical judgment.
VIP or sensitive patients
Patients the practice wants to handle personally.
Unfillable gaps
If Kline cannot fill a slot after outreach, staff is notified so they can make the final call.
Outcomes
Gaps get filled. Production stays on track.
Fewer empty chairs
Openings get worked immediately instead of sitting empty while staff finish other tasks.
Faster cancellation recovery
The gap between a cancellation and outreach shrinks from hours to minutes.
Less scrambling for staff
Your team stops manually calling through patient lists when someone cancels.
Better production days
More slots filled means more productive chair time and less revenue lost to gaps.